Hoops AI Coach
Support
Need help with Hoops AI Coach? The quickest way to reach us is email:
We usually reply within 2 business days. Including your device model, app version, and a screenshot of the problem helps us help you faster.
Frequently asked questions
How is my weekly plan built?
Hoops AI looks at your usual week (practices, games, lifts, rest days), your season, your goals, and your recent check-ins, then places basketball workouts, strength sessions, and recovery days around them. Every day shows why it was planned that way. The plan is generated by rules, not by a chatbot, so the same inputs always give the same plan.
My schedule changed. How do I update the plan?
Every Sunday the app asks you to confirm next week's schedule. You can also edit it any time under Profile → Team schedule; the plan is rebuilt immediately and your completed workouts are kept.
I played a game. Does the plan adjust?
Yes. The morning after a game the app asks how many minutes you played and how your body feels, and lightens or shifts the next sessions accordingly.
I didn't get my sign-up or password-reset code
Codes are sent from noreply@hoopsaiapp.com and usually arrive within a minute. Check your spam or promotions folder, make sure you typed the right email address, and request a new code from the same screen. If it still doesn't arrive, email us.
How do I manage or cancel my subscription?
Your Hoops AI Membership is billed by the App Store or Google Play. Manage it from Profile → Membership inside the app, or in your device's Settings → Apple ID → Subscriptions (iPhone) or Google Play → Payments & subscriptions → Subscriptions (Android). Cancelling stops the next renewal; your access continues until the end of the paid period.
I bought a subscription but the app still shows the free version
Open the Membership card on your Profile, tap Manage, then Restore purchases while signed in with the same App Store or Google account you used to buy. If that doesn't help, email us with your store receipt.
How do I turn notifications on or off?
Go to Profile → Notifications to choose which reminders you get (daily plan, evening nudge, Sunday schedule update, post-game check-in). You can also turn them off entirely in your device settings.
How do I delete my account?
Go to Profile → Account → Delete account. If your account has a password, confirm with it. This permanently removes your account and data. Note: deleting your account does not cancel an active subscription — cancel it separately in your device settings. Full instructions: How to delete your account.
Company
Hoops AI Coach is operated by Jonathan & Roi Ventures LTD. For privacy questions, see our Privacy Policy; terms of use are in the Terms of Service.